"Such a beautiful community with amazing amenities! The only reason it isn’t a 5/5 is due to the parking availability and layout of the apartment. The fire alarm is so close to the oven that it’s often set off and there’s been multiple times when animal poo is left in the hallways or right at the entryway. I know this is an issue that the office is working on. Overall such a nice area to live in and can’t wait until the park is finished! :)"
"I always felt comfortable in the surroundings , maybe because the way this apt. Complex was designed, lots of flats but you don’t feel crowded, wether you are in the hallway or in the parking lot. Talk of feeling safe with all the lighted nooks and crannies you don’t want to live anywhere."
"Love our apartment how it was design , the view from our place and the amenities, it’s mostly a quiet zone and is very safe .. the only think is the you don’t have a parking space , but mostly of the days you will find a space to park"
"Living here has been just okay. It was great at first but now it smells like dog poop and pee everywhere. The parking is horrible! I inquired about renting a space or garage when I first moved in and was told they had been assigned. A lot of the garages are used for storage and one garage even has a slide play set taking up the space. And I am paying for amenities that really can’t be used outside of office hours and surprise I work too, so those hours don’t work for me. I really wanted to love it here so I wouldn’t have to move when my lease is up but I will be moving. June can’t come fast enough!"
"COVID/Pandemic was a detrimental global event that no one foresaw coming. However, it would have been kind, respectively, for the apartment community to assist and relieve stressors such as adjusting our monthly responsibility (rent) to reflect these challenges and barriers. Especially after not having access to many amenities which is the primary reason I chose to live in this apartment community. Again, no one saw these challenges or barriers coming, but it would have and would make a world of a difference to me and/or others."
"Disappointed with the resident experience and that I cannot use the amenities which I pay for.
Don’t get me wrong it is definitely a modern beautiful place in a safe area.
Reached out to upper management about finding ways for resolution to use amenities around CDC guidelines, to which they said they have so many other properties which are going through this together and they they are frustrated as well but nothing can be done.. this is essentially saying it would be too much work to figure a resolution out, and they don’t want to figure it out with all of the proprieties they have.
Management has offered renters food truck Friday’s and resident event nights, which are an additional cost for residents and do not resolve the issue at hand of not being able to use the amenities I signed my lease for.
Also if management is trying to think about the safety and health of the residents, there should be consistent routine cleaning of the hallways, staircases, handles, and open areas."
"Nice community but would be better if parking assignments are enforced. I see vehicles parking in the handicap spaces but no handicap license plate or placard. EV parking spaces are occupied by non-EV.
Maybe a parking sticker issued to residents would help."
"I would like to say thank you to the maintenance staff that works hard to keep the community taking care off. They are quick and friendly always willing to help and goes a very way. I know there was a incident after hours and Trey was able to get to the premises and get it done right away."
"I love Alexan Rivue the staff are friendly and property is well taken care of. My only complaint is some neighbors are not so kind to the rules when it comes to noise and leave a mess in the trash bin. My only other complaint is the parking situation, when I moved in I was told it wouldn't be a problem but sometimes its difficult to find parking. I do believe each resident should have at least one spot."
"Units are nice but people living here are not great neighbors. One of our neighbors leaves dog poop and dirty pee pads in a bag right outside their door every day rather than taking it to the dump so the whole hall smells like animal waste. I reported to management. Nothing was done. Another neighbor also just left a broken bookshelf in the hall when they moved out. It has been sitting there for days now.
There is no parking.
There are A LOT of very aggressive dogs in this neighborhood! My dog almost got attacked by one so now I carry mace with me anytime I leave my unit.
My bike was also stolen from this complex. The lock was cut.
My garage flooded when residents upstairs shoved paper towels down the toilet while drunk. It ruined furniture and a bunch of important papers such as our marriage certificate. Management did not care and said my only option was to go through my renters insurance"
"I love living here. For my first time ever having my own home it’s a great choice and I would recommend anyone living here. Beautiful environment great residents. All very friendly and the staff as well😊"
"Residents should be given a discount on rent because we are unable to fully enjoy the amenities which I believe is 30-40% of what makes up my rent. Also, the key fobs don't work in the places it should. Everything else in this community is nice. Hopefully things open up around here before my lease is up."
"I just love this apartments, but there is only one problem for me, the buildings don’t have elevators, and , because I got injury in one of my knees is hard for me to step to the third floor, but I love the location of my apartment, I have Mountain View, and greens areas . I still give
"We love it here! Other than the minor issues with the pest which the front office always helps us out with pest control every other week, we love the entire community and love living here! It’s our best apartment complex we have lived in so far definitely a 5 out of 5."
"I love the area and the people from this community are nice as well as the staff. The apartments are nice and pretty spacious. I like that this area is close by to stores, restaurants, and fast food places."
"Multiple complaints for people smoking and haven’t seen a memo go out for this issue but other issues have been addressed like trash and parking. Would like to see a memo go out to the community to remind them this is a smoke free community."
"Everything is good. Sucks the fact that the amenities are closed but it’s understandable.
What I don’t like is that all amenities are closed at 6 PM so I can’t really use them cause I get home by that time"
"Have had no problems so far. Only issue is that I drive an EV and require the charging stations just about daily. Unfortunately, I’ve had issues where people decide to park in the EV spot even after warnings from the leasing office and it has affected my work"
"Wonderful place to live overall. Great pool, gym, floor plans, customer service. Challenges...pet owners who do not clean up after their dogs, let them pee in the building and bark all day when owners are gone."
"I love coming home. It’s quiet, modern, clean, and a nice escape from it all. Best part is all the parks at waking distance. Can’t wait for this new park across the street to open! I know my boys will love it."
"It’s all good other than the parking not being controlled, and some neighbors not following the no noise rule, we love it!!
Nice and clean and the staff doing a nice job!! Go Spencer he’s very profesional."
"Good finishes inside the units. Space Olán horrible design. So much space wasted that could be useful. The gym is always busy with people not wearing masks ( management doesn't care). Poor quality of management, they don't enforce any rules or even what's in the lease agreement."
"I moved in about eight weeks ago and I had a mice in my apartment. I went to the rent office and they set a trap and had the balls to say if you are uncomfortable with taking “it” meaning the mice I could call them to pick “it” up. Lol! I asked for the gate to my side of the community to be fixed through an app and they responded back to me saying that it was no longer under warranty. So the FAB accessed gate is pretty much accessible to anyone even if they are under a restraining order. But, on the flip side Fletcher is really nice and accommodating the office manager did take care of their mice problem but all the amenities close after the rent office closes. I can access the 24 hour fitness only between the hours of 9am and 5:30pm while i’m working. All in all I love this place. ;)"
"Hi it’s a really good place to live and at this time work from home , I love the amenities. Some difficulties are that : I had some issues with noice in the midnight with the neighbor up from us that could be scary . The parking almost every time is full"
"Parking is bad. Every EV parking spot is filled with non electric cars. No one wears mask inside communal areas including gyms. Along the canyon area there is dog poop every 3 steps you take. Pretty disgusting"
"I love the new complex. I also appreciate that I can make it my home and put custom finishes like light fixtures. My home faces West & I can see the maintains and sunset every day! At night I have a view of the mountains and city lights."
"Overall our customer experience has been great. The front office is amazing, and the community is beautiful.
The smoke alarms are a little too sensitive, due to the placement in the apartment. We also have had a loud ticking noise in our apartment above the microwave since even before we moved in. I noticed it when we were touring the apartment and asked Fabian (the sales associate at the time giving tours of the complex) if the noise could be fixed. He said that it would be, but it was never fixed and still continues to make this noise all throughout the day.
No one expected a pandemic to happen, but I did chose this apartment complex for the amenities. I can’t even use the amenities now that the hours are shortened and due to my work schedule, so it is frustrating to pay the full price for rent, when we don’t get to take advantage of the amenities on site. Hoping the hours go back to normal now that gyms and businesses are fully open again."
"Very nice place to live in this community. This is my first time renting in USA. I was living in my own proper house science 1987 but for some reason in my live I decide to selled and continuing living by myself here. This community was my first choice to start my new life because I feel very secure living here by myself."
"Moving here was the best decision we could have made! It feels like we are on a vacation everyday! This community is clean, quiet, peaceful, and everyone is so kind! We love it here and will definitely make this place home for a long while! Shoutout to Spencer for taking such great care of us and always being so kind and so helpful! YOU ARE AMAZING!"
"Very professional and courteous. The technician was very prompt and was able to fit now solve the issue. And will be back later this month to replace the ice maker. He also checked my refrigerator for any other issues and I was very satisfied with the services provided."
"The property is well taken care of & the leasing office staff is phenomenal. They have made my cross country move seamless & a pleasure. The carports, pool area, and amenities are top notch and only add to the luxury of the community."
"The apartment community is nice and used to be very clean around 1930. Now it looks like the outside areas haven't been getting cleaned thoroughly, especially the staircases. It would be really nice if we can keep the community clean by having more cleaning staff."
"I have seen coyotes in the apt building , by the trash cans , snakes multiple times and there is rats problems in all the garages . I notice everyone is having the same issue . We have killed like 10 mouses so far in our garage without opening the garage they come in because the garages are not made properly and have holes , also my balcony storage room found a snake and a rat nest . There is no protection against any of that they should be a plastic thing so that we don’t have this problem . I am scared for kids to play outside ."
"The experience here at Alexan Rivue has been awesome. Between the leasing office and maintenance department they are always making sure the residents feels at ease. They are quick to respond on request made by app and they're always following up. The residents are great👍 and friendly."
"Alexan Rivue is an amazing apartment complex! I love the amenities it has to offer and location. :-) The staff, specifically Fabian was so helpful during our move! Having to relocate to a completely different state was stressful, but Fabian made the process so easy for us and convenient given that we moved during the pandemic we were given a video tour of the apartment which was so nice!"
"So far we love it here. The apartments are intelligently designed for airflow and keeping things cool. We have plenty of storage space and closets. The floor plans are spacious and well thought out. We also love how quiet it is here and that it’s conveniently located to many of our favorite stores. We can’t wait for the project to be completed and take advantage of the parks nearby in the meantime."
"Big fan of the grill and pool. The gym is alright, it would be better if there was free weights other than just smithing machines. Like a deadlift bar or squat rack. Wish the pool was a little deeper but other than that I like it."
"Everything has been great! Very friendly staff throughout the community, maintenance has had quick turn around times and are also friendly and timely. The only problem in our building is that the Butterfly MX gate hasn't been fixed."
"Great neighborhood I like the community a lot. I enjoy the amenities. One thing I would change is the carpeting in the stair cases. I think majority of the residence have dogs so the stair cases always have a smell"
"Our leasing agent, Spencer, was absolutely fantastic throughout the leasing process...he's truly one of the best out there! He answered all of our questions in a timely manner, and even offered to provide us with a self-guided tour in light of COVID-19. Spencer really went above and beyond to find the perfect home for us and we're so appreciative of his help. All of the other staff including Jazmin and the maintenance techs have been great as well. The amenities at Alexan Rivue are really beautiful and we can't wait to try them once things are able to open back up again (hopefully soon!) The community is brand new, clean, and really quiet...and we absolutely love our new home!"
"It has been amazing. I love it here. Everything from the people to the amenities to the staff everything is well taken care of and it’s just an amazing quiet little area to be with either by yourself or with family."
"I like the apt. I live in because it’s new, clean, lots of nice amenities that makes living very comfortable. The environment, surroundings are all conducive to a carefree urban living but once you stepped out of your enclave citi life is there for convenience. Life is sheltered here I feel great here even more with nice neighbors."
"Very nice place to be my home with a very clean new apartment, new appliances that are top of the line being very high tech. Surroundings very peaceful and secured with all the lighting and cameras you can’t help but feel safe. Neighbors are all nice."
"Spencer was such a great help. From day one he made me feel at home. Such a great experience so far. I love my space, my home.
The community and people around very friendly. Safe environment to live in. Employees are very professional and responsive to the needs of tenants."
"We absolutely love living here so far. From the first conversation with Spencer, we have felt at home. He made everything so easy and kept in constant communication. We ended up signing our lease pretty much based on pictures and prior reviews since our unit wasnt quite ready yet. Everyone else we have interacted with at the leasimg offi e have been very friendly and helpful. We have been here almost 1 full month and even with a pandemic, we are very happy with our place."
"I really enjoy this new apartment, the stuff are super efficient, the apartment I just love it ..
modern and safe place with a beautiful view, for me are the mountains, just in front of my living room window, I feel the peace. I know there is a little bit of noice but , Our park that gonna give us more green places to decor our community.. thanks Alexan Rivue 💐"
"It’s super cool living in a safe place and modern. But sometimes theirs a lot of noise like party’s and it’s fine, it’s life. It’s understandable. But where I live there’s one neighbor that it’s always doing a lot of noise so it sucks because it’s like when you move to a new place and theirs always that one neighbor that just always makes noise no matter what. Sadly I got that neighbor. But the place overall is great!"
"I recently moved in and it was an easy process. This has been a smooth transition and I’m very happy with my choice. This location is perfect for a short commute to work and all the amenities in the area are great."
"Beautiful and luxurious property. Staff were transparent, knowledgeable, and welcoming. Visited the property a few times and probably toured all floor plans before making a descision. I want to personally thank Spencer and Fabian for their outstanding customer service and being patient with me during the decision process of making Alexan Rivue the next home for my family and I. In summary, been here for a month and the family loves it. Thank you Alexan Rivue and the property management team!"
"We absolutely love living at Alexan Rivue! A huge thank you to Spencer Smith for providing us with top notch customer service throughout the entire process. Every staff member has been super friendly, polite and welcoming to our little family. The property is brand new and all the amenities are great - the pool, the clubhouse, the gym! Everything has been very well maintained and the property is kept clean. It truly is like you're living on a resort!"
"I have nothing but good things to say. Called and spoke to Spencer on Sunday and said that he will take care of us and that the place was like a resort. We came in and spoke to Tracy and was wonderful we spoke like we were old friends my wife and I decided to make Alexan Rivue our home. We where greeted by Spencer afterwards because he was at lunch which he was polite, friendly. And easy going. We immediately gave our deposit and set everything up. They have been great since the beginning. I highly recommend Alexan Rivue."
"Being that Alexan Rivue is out of the way from normal traffic the community is quiet. I got lucky and was able to select an apartment that gives me the privacy I was looking for along with a great view of the valley. Add that in with all of the amenities you have available to you and it's a great apartment."
"We moved into these new apartments in January 2020 with help from manager Spencer Smith. This is our third ALX property in a row and couldn't be happier. Everything is always new and top of the line. The single garages are bigger here than all the nearby apartment complexes. Move in was simple and easy especially since the management staff is very customer service oriented. Spencer gave me calls if I ever needed any new information and I was able to contact him for an instant response."
"I love the apartments floor plan, everything is well divided, & the style is beautiful & modern! Also, all the amenities it comes with, makes everything worthwhile, like the games, pool, and outdoor stuff. We appreciate the treats we’ve received too! Thank you."
"I’m in love with this neighborhood
Nice people, awesome amenities, gym has brand new machines and the apartment is like living in a resort place we have everything that we need to live happy each day"